Shipping policy

Effective Date: 01/01/2025

1. Introduction

At G5 Brands (dba Game Room Inc), ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.gameroominc.com

2. Shipping Destinations

  • Countries We Ship To:

    • Lower 48 states in the United States

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping (United States):

    • Standard Shipping: [e.g., Free shipping on all orders over $50.]

    • Flat Rate Shipping: [e.g., $15 flat rate for orders under $50.]

  • International Shipping: (Currently Unavailable)

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before 2:00 PM EST will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 3-5 business days

    • Expedited Shipping: 1-2 business days

    • Custom Product Shipping: 2 - 4 months

Due to the custom nature and size of certain products, extended processing and shipping times may be required. All shipping timelines provided are estimates only and are subject to change.

Order Acknowledgment


Upon receipt of an order, a representative will contact the customer within two (2) business days to confirm order details and provide an estimated shipping timeframe.

Processing and Lead Times

  • Custom and oversized products may require additional lead time prior to shipment.

  • Production and processing times vary depending on the specifications of the order.

  • Customers will be notified of any anticipated delays as soon as reasonably practicable.

Shipping Methods and Delivery

  • Game Room Inc. reserves the right to determine the most appropriate shipping method based on the size, weight, and destination of the product(s).

  • Oversized or freight deliveries may require the customer’s availability for scheduling and acceptance of delivery.

  • Title and risk of loss pass to the customer upon delivery of the product(s) to the carrier.

Customer Responsibility
Customers are responsible for providing accurate shipping information at the time of purchase. Company is not liable for delays or additional costs resulting from incorrect or incomplete information provided by the customer.

Force Majeure
Company shall not be held liable for shipping delays caused by events beyond its reasonable control, including but not limited to natural disasters, labor disputes, transportation disruptions, or governmental actions.

  • International Shipping:

    • Standard International Shipping: Not currently available

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • Domestic Carriers:  USPS, UPS, FedEx

    • International Carriers: Currently Unavailable

    • We partner with reputable carriers to ensure your package arrives safely.

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

  • Tracking Information:

    • Tracking Number

    • Carrier Name

    • Link to Track Your Package

    • After your order has been shipped, you will receive an email containing:

  • How to Track Your Order:

    • Visit www.gameroominc.com/track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at support@gameroominc.com or (833) 364-4263

  • Lost Packages:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

    • If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

  • Reporting Damage:

    • Take photos of the damaged packaging and items.

    • Contact us within 2 days at support@gameroominc.com.

    • If your package arrives damaged:

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

  • Reporting Missing Items:

    • Contact us within 7 days of receiving your package.

    • Provide your order number and details of the missing item(s).

    • If any items are missing from your order:

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.


10. Return and Refund Policy

  • Returns:

    • Returns are accepted within 30 days of receiving your order.

  • Conditions for Returns:

    • Items must be unused, undamaged, and in their original packaging.

    • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

  • Refunds:

    • Refunds are processed within 2 business days after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

    • Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • We will contact you to arrange reshipment.

    • Additional shipping charges may apply.

    • If a package is returned to us due to an incorrect address:

12. International Customs and Duties

  • Customs Clearance:

    • International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

  • Taxes and Duties:

    • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

  • Customs Policies:

    • Customs policies vary widely by country. Please contact your local customs office for more information.


13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@gameroominc.com

  • Customer Service Phone: (833) 364-4263

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.